How To Contact Us During LA County “Safer at Home” Order

The “Safer at Home” order issued by Los Angeles County requires the closure of non-essential retail businesses through at least April 19.  Through this period Church Keyboard Center is still operating and available to support any needs that may arise.

Our showroom is normally open only by appointment, and this will continue with additional safety precautions in place.  Please call for further information.

Organ service requests are being taken, however, non-urgent service will be scheduled after Easter (April 12).  We may recommend postponing service if we feel the visit would pose an undue risk for either you or the service technician.  Call 909-599-7899 (during business hours) for service requests or use the new Nelson.Care online form (see below).

Organist support is always available by phone as usual.  Please call 909-833-7638 (this is Nelson’s direct office number).

New–Submit Requests Online

We recently implemented a new online request form.  Using a browser (Safari, Firefox, Edge, etc.) on your computer or phone, go to Nelson.Care and type your request–then click SUBMIT.

This form is especially convenient to use on a smartphone and has some advantages over phoned in requests.  Calls often come when we’re on the road or heads down working on an organ.  If you end up leaving a voice mail, there can be a delay in retrieving your message and responding to your request.  If we do end up speaking while “on the go,” getting your request properly documented for follow up later when we’re back in the office is not 100% reliable!

Requests submitted via the Nelson.Care form go directly into our information system and Nelson is immediately alerted wherever he happens to be.  If immediate follow up is not possible, your request continues to prompt our staff for a response until it has been dealt with.

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